The more I help, the more it is my fault

A general truism in life is that:
We judge ourselves by our intentions, but others by their actions/results.

In other words we are easier on ourselves than on others.I can across this quote by Brian Madden while reading up on Citrix Desktops:

Hey Keith: This is one of the strange things about desktop virtualization. You have desktops, which people never felt had to be reliable, running on servers, which people think should always be reliable. Which type of thinking wins out?

As I thought aboult it I saw that when you desktop craps out. It is in the main YOUR desktop, you accept that you are part of the equation, reboot it (because it is Microsoft), and move on. When it is a service, served by a server (you get the picture) it is THEIR fault. When we deliver VDI solutions on of the predicates of service delivery is that we can not be more reliable that the weakest component (I will leave you to think is that the Desktop or the User).

Just a thought on expectation management, and service delivery perspectives, and maybe even life.